Refund and Replacement Policy

Refund & Replacement Policy

At Light Your Way, all of our products and experiences are created with care and intention. Because of the nature of handmade goods and pre-scheduled events, we have the following policy in place.

Candle & Product Purchases

All candle and product sales are final.

If your candle arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will gladly offer a replacement or store credit. Refunds are not issued for damaged items.

Due to the handmade nature of our products, slight variations in color, scent, or appearance are normal and not considered defects.

Event & Workshop Tickets

All tickets for candle pouring experiences, workshops, and events are non-refundable.

Tickets are used to purchase supplies, reserve venues, and prepare materials in advance.

If an event is postponed due to weather, venue closure, or circumstances beyond our control:

Tickets will be fully honored for the rescheduled date, or

Tickets may be transferred to a future Light Your Way event, or

Alternative arrangements may be offered at our discretion

Refunds are not issued for rescheduled events.

Cancellations & No-Shows

If you are unable to attend an event you’ve purchased tickets for, please contact us as soon as possible. While refunds are not available, we will do our best to offer a transfer to a future event when possible.

No-shows are not eligible for refunds or credits.

Private & Mobile Experiences

Deposits and payments for private or mobile candle pouring experiences are non-refundable, as supplies are purchased and time is reserved in advance.

Questions

If you have questions about your order or event, please contact us at:

📧 Lightyourway2day@gmail.com

Thank you for supporting a small business and understanding the care that goes into each Light Your Way offering.