Shipping policy

Processing Times

All orders are carefully packed and processed within 3–5 business days.
During high-volume periods (holidays, launches, sales), processing may extend to 5–7 business days.
Custom or made-to-order items may require additional time; any extended processing time will be noted on the product page.

Shipping Rates & Free Shipping

We offer free standard U.S. shipping on orders of $100 or more (after discounts, before taxes).
For orders under $100, shipping rates are calculated at checkout based on weight, destination, and carrier rates.

Shipping Carriers

Orders are shipped via USPS, UPS, or other standard carriers.
Tracking information will be emailed once your order has shipped.
Please allow up to 24–48 hours for tracking to update.

Transit Times

All delivery times shown at checkout are estimates and not guaranteed.
Light Your Way is not responsible for delays caused by carriers, weather, peak seasons, or incorrect addresses provided at checkout.

Package Safety

To protect our candles and melts from temperature extremes, we recommend retrieving packages promptly once delivered.
All shipments are packed with protective materials designed for fragile items, but heat or cold exposure after delivery may affect product performance.

Lost or Stolen Packages

If tracking shows your package as “Delivered” but it cannot be located:

  1. Check with neighbors or household members

  2. Check around porches, mailboxes, or alternate delivery spots

  3. Contact your local post office with your tracking number

While we are not responsible for lost or stolen packages, we will assist you in filing a claim with the carrier when possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at LightYourWay2day@gmail.com with:

  • Photos of the damaged item

  • Photos of the shipping box

  • Photos of the shipping label

  • Your order number

We will replace the damaged item or issue store credit when appropriate.

Incorrect Address

If a package is returned due to an incorrect or incomplete address entered at checkout, the customer is responsible for reshipment costs.

Local Pickup / Local Delivery

Local pickup or delivery may be offered during select times or events.
If available, these options will appear at checkout with instructions.

Questions?

For all shipping-related inquiries, please contact us at:
LightYourWay2day@gmail.com